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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
On 8 May 2024, the Ministry of Trade and Industry (MTI) and EMA published a public consultation to seek public feedback on proposed legislative amendments to the Energy Market Authority Act, Electricity Act, and Gas Act. The public consultation closed on 5 June 2024. MTI and EMA received about 30 responses from the industry and public.
MTI and EMA appreciate the feedback provided by respondents. You may find a summary of the feedback received and our responses on the REACH website.
Automatic contract renewal (“auto-renewal”) is a feature in the retail electricity market that allows expiring electricity retail contracts between retailers and consumers to be renewed along previous or pre-determined terms and duration. Consumers can benefit from the convenience of automatic contract renewal as it reduces the administrative burden of regularly renewing contracts. Automatic contract renewal also benefits retailers by providing a more stable customer base which allows them to more effectively manage price risks by purchasing the necessary fuel-indexed instruments.
Consumers on auto-renewal contracts are protected under EMA’s Code of Conduct for Retail Electricity Licensees (“Code”). Broadly, the consumer protection stipulations cover notice requirements for contract expiry, termination and renewal. In addition, the auto-renewed electricity rate must be lower than the prevailing regulated tariff. Consumers also have the right to terminate the auto-renewed contract within 30 days of the renewed date without incurring early termination charges.
Following feedback from consumers, EMA has proposed modifications to the auto-renewal practice in the retail electricity market to enhance consumer awareness of auto-renewal provisions in electricity retail contracts.
Please refer to the Consultation Paper for details on the proposed enhancements.
EMA would like to invite written comments on the approach, the proposed Code wording, and implementation timeline.
All submissions should reach EMA via email to ema_mdsd_retail@ema.gov.sg by 5pm on 7 March 2025 in the format shown in Annex A of the Consultation Paper. Please include a soft-copy of the submission in both PDF and Microsoft Word formats.
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