A key role of the Energy Market Authority (EMA) is to make provision for the safety, technical and economic regulation of gas installations. This helps to ensure that gas installations are safe. EMA does not provide advice specific to individual consumer’s needs as gas installations will have their own different operating environments and requirements.

For residential premises, gas installation works can only be carried out by City Energy or a Licensed Gas Service Worker (LGSW).

For commercial premises, consumers are required to engage a LGSW or Professional Engineer (PE) to inspect and certify that the gas installation in the premises is safe for use.

If consumers received different professional opinions from LGSWs or PEs, EMA cannot advise on the LGSW/PE to engage as they are certified to have the required skills and experience to meet consumers’ gas installation needs.

• Keep all flammable and combustible materials away from gas appliances.
• Ensure there is no smell of gas before lighting gas appliance.
• Open your windows when cooking. Ensure there is no popping sound from the cooker when using it. Keep your cooker clean and in good working order.
• Do not leave the gas cooker unattended when cooking.
• Always purchase a gas cooker with a SAFETY Mark label.
• Keep access to the gas meter control valve clear from obstruction.
• For enhanced gas safety, have your gas pipes and kitchen appliances checked by a Licensed Gas Service Worker once every five years.

In case of a gas leak:

• Shut the gas meter control valve.
• Open all windows and doors for ventilation.
• Extinguish any cigarettes or flames.
• Do not turn on or off any switches or appliances.
• Do not use a naked flame to detect gas leak.
• Call City Energy’s 24-hour emergency hotline at 1800 752 1800 immediately from a safe distance.