| Service Description | Service Standards |
|---|---|
| Correspondences: | |
| Time taken to answer calls to Call Centre | Within 20 seconds |
| Time taken to reply to email enquiries* | 3 working days |
| Issuance of Worker and Installation Licences: | |
| Time taken to issue licence for electrical or supply installation upon submission of properly completed application and payment of fees | 4 working days |
A Singapore Government Agency WebsiteHow to identify
Official website links end with .gov.sg
Government agencies communicate via .gov.sg websites
(e.g. go.gov.sg/open).Trusted websites
Secure websites use HTTPS
Look for a lock ( )or https:// as an added precaution. Share sensitive information only on official, secure websites.
- About EMA
- Our Energy Story
- Consumer Information
- Regulations & Licences
- News & Events
- Partnerships
eSERVICES
Get quick access to EMA’s services for application of worker licences, scholarships and more.
At EMA, we are committed to serving you better through continuous improvement of our services.
* We strive to reply to enquiries as soon as possible. An interim reply will be provided for enquiries which require more than 3 working days to resolve.