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Our Energy Story

Overview

Discover how the Singapore Energy Story sets the vision towards a net-zero energy future.

Energy Supply

Gain insights into the four switches that power Singapore’s economy and our daily lives.

Energy Demand

Discover ways to enhance energy efficiency and lower your carbon footprint.

Energy Grid

Explore how EMA ensures a reliable and secure energy supply for everyone.

Energy Market Landscape

Learn about the intricacies of Singapore’s energy market structure and operations.

Consumer Information

Electricity

Get tips on buying electricity and protecting your family from electrical hazards.

Gas

Learn about purchasing gas and safeguarding your family against gas hazards.

Solar

Access information on installing solar panels at your home and selling excess electricity to the national grid.

Regulations & Licences

Regulations

Stay up-to-date with the latest regulations, policies and frameworks governing the energy sector.

Licences

Learn about the licences that EMA issues to different stakeholders in the energy sector.

Regulatory Publications

Read about the Codes of Practice and Circulars that EMA publishes to regulate the energy sector.

Partnerships

Calls for Proposal

Collaborate with EMA in co-creating innovative solutions for the energy sector.

Consultations

Give your comments and feedback on EMA’s policies and regulations.

R&D Engagements

Discover how EMA works with stakeholders to catalyse new and innovative digital technologies.

Talent Development

Learn about EMA’s efforts in nurturing talent and cultivate interest in the energy sector.

Welcome to EMA's website. We would love to have your valuable feedback.

Safeguards are in place to protect consumers in the electricity market.

Under the Code of Conduct for Retail Electricity Licensees, all retailers are required to conduct fair marketing and contracting practices. EMA will not hesitate to take action against any retailer if they do not comply with the Code.

To better protect consumers, EMA will be enhancing the regulatory framework for electricity retailers. This includes enhancing the regulatory requirements on electricity retailers to ensure that they are sufficiently resilient against market volatility. There will also be consumer protection measures in place if the retailers were to initiate early termination of contract or were to exit the market.

Residential Consumers

Consumers should only buy electricity from retailers participating in Open Electricity Market.

Before signing up with a retailer:

  • Ask for a Fact Sheet on the preferred price plan and a Consumer Advisory that outlines the important things to take note before signing up.
  • Look out for contractual terms such as contract duration, payment terms, security deposit, early termination charges and auto-renewal clauses.
  • Ask if there are any terms and conditions associated with bundled products or services.
  • Read through the contract and ask the retailer to explain the terms and conditions.
  • Take note of any fine print in the contract and keep a copy of the contract for reference.

After signing up with a retailer who decides to exit the market:

  • All residential consumers are eligible to switch back to buying electricity from SP Group at the regulated tariff. Please check with the retailer on any early termination charges or other fees, before deciding to do so.
  • Consumers should not receive any unsolicited calls, messages or visits by any retailer. For greater assurance, please register to be placed in the Do Not Call Registry. Please inform EMA at ema_enquiry@ema.gov.sg if you receive any unsolicited calls, messages or visits by a retailer.
  • Approach the Consumers Association of Singapore (CASE) for assistance on dispute resolution.
  • There will be no disruption to the electricity supply should any retailer exit the electricity market. This is because SP Group will continue to operate the national power grid and deliver electricity to everyone.
  • The exiting retailer is required to find another retailer to take over their customers’ account on the same terms and conditions. Consumers will be transferred to SP Group to buy electricity at the regulated tariff as a last resort.
  • Affected consumers will not be required to pay any early termination charges, and the security deposit (if applicable) will be refunded to you. The exiting retailer will make the refund after any outstanding charges owing to them have been deducted.

Non-Residential Consumers

Small businesses can only buy from participating retailers in Open Electricity Market, while business consumers can buy from any licensed electricity retailer.

Consumers can opt out of receiving marketing or promotional messages from electricity retailers by registering in the Do Not Contact List. Consumers can contact EMA at ema_enquiry@ema.gov.sg if they receive any unsolicited calls, messages or visits by a retailer.

There will not be disruption to the electricity supply should any retailer exit the electricity market. This is because SP Group will continue to operate the national power grid and deliver electricity to everyone.

The exiting retailer is required to find another retailer to take over their customers’ account on the same terms and conditions. Consumers will be placed under the one of the following options depending on your consumption level:

  • Those with average monthly consumption is less than 4 MWh will buy electricity at the regulated tariff.
  • Those with average monthly consumption of 4 MWh and above will buy electricity at wholesale electricity prices through SP Group. Please visit the Energy Market Company website for the wholesale electricity prices.
  • Consumers are also not required to pay any early termination charges, and the security deposit (if any) will be refunded to them. The exiting retailer will make the refund after any outstanding charges owing to them have been deducted.
  • If you wish to switch to another retailer, contact your new retailer, who will work directly with SP Group to make the switch for you.